Privacy Policy

We collect information you provide directly, including contact details (name, email, phone), hotel information (name, address, room count), and operational data submitted through our onboarding process (PMS provider, system fees, ADR, occupancy, OTA commission rates).

If you interact with our AI Voice Agent, we may record and retain a transcript (and, where enabled, an audio recording) of that conversation.

We use this information to deliver our revenue intelligence services, communicate with you about your account or engagement, and improve our systems. We do not sell your personal or business data to third parties.

We share data only as necessary to deliver our service — for example, with your PMS or channel manager via authorized API connections — and do not share it with advertisers or unrelated third parties.

We apply reasonable technical and organizational measures to protect your information. See our Security page for further detail.

You may request access to, correction of, or deletion of your personal data by contacting us at saas@smarthotels.cloud.

Smart Hotels Revenue Intelligence, 2055 Limestone Road, Wilmington, DE, United States. Telephone: +1 302-409-2048. Email: saas@smarthotels.cloud.