Security

Data transmitted to and from our systems is encrypted in transit. Stored data is protected with access controls limiting visibility to authorized Smart Hotels personnel only.

Access to client data within our platform is restricted to authorized administrators. Each client's data is kept logically separated from other clients.

Where Smart Hotels connects to a hotel's PMS, channel manager, or other third-party system, we use authorized API credentials provided by the hotel and do not store more access than is required to deliver the service.

We monitor our systems for irregular activity and are committed to promptly investigating and addressing any suspected security incident, including notifying affected hotel partners where appropriate.

If you believe you've identified a security vulnerability or concern, please contact us directly at saas@smarthotels.cloud.